iladary Privacy Policy
Last Updated: October 18, 2024
At iladary, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains what data we collect, how we use it, and your rights regarding your data when you use our services.
1. Data Collection
- Personal Information: When you register, place an order, or contact support, we collect personal details such as your name, address, email, phone number, and order history.
- Payment Information: Payment details are processed by our secure third-party providers and are not stored by iladary.
- Location Data: For accurate order processing and delivery, we collect real-time location data. You can choose to allow or deny access to this information.
- Device and Usage Information: We gather information about your device, browser type, IP address, and app usage patterns to improve our service and ensure the app functions smoothly.
2. Purpose of Data Collection
- Order Processing: We use your information to process and deliver orders efficiently.
- Service Improvement: Data helps us identify popular items, optimize delivery routes, and develop features to enhance the user experience.
- Promotions and Marketing: With your consent, we use your data to send special offers, updates, and personalized promotions.
- Customer Support: We may use your information to respond to inquiries, resolve issues, and provide account assistance.
3. Data Sharing and Third Parties
- Service Providers: We share limited data with partners like payment processors and delivery drivers to fulfill orders.
- Compliance with Law: When required by law, we may share data with legal authorities to comply with regulations or legal processes.
- Business Transactions: In the event of a merger or acquisition, your data may be transferred to the new entity with your privacy rights intact.
4. Data Storage and Security
- Security Measures: iladary takes data security seriously and employs measures such as encryption and secure data storage to protect your information from unauthorized access.
- Data Retention: Your data is stored for as long as necessary to fulfill our services, comply with legal obligations, or as otherwise required by law.
5. User Controls and Privacy Choices
- Account Management: You can review, update, or delete personal information through your account settings.
- Communication Preferences: Users can control their preferences for marketing emails and notifications, opting in or out through the app or unsubscribe links.
- Location Services: Location tracking can be disabled in your device settings; however, this may affect order tracking accuracy.
6. Cookies and Tracking
We use cookies to personalize your experience, save your preferences, and analyze usage patterns. You may manage cookie settings in your browser.
7. Your Rights
- Access and Correction: You can request access to your personal data and update any inaccurate information.
- Deletion: You may request the deletion of your data; however, some data may be retained for legal or operational reasons.
- Restriction of Processing: You have the right to object to or limit the processing of your data under certain conditions.
- Data Portability: Upon request, we can provide your data in a structured, commonly used, and machine-readable format.
8. Data of Minors
Our services are not intended for users under the age of 18. We do not knowingly collect data from minors. If we learn that we have collected information from a minor, we will take steps to delete it immediately.
9. Changes to this Privacy Policy
iladary reserves the right to update this Privacy Policy. We will inform users of significant updates through the app or email. Continued use of the service indicates acceptance of the updated policy.
For questions or concerns about this Privacy Policy or your data, please contact our support team at info@iladary.com or call us at +212 620 000 2009.
