iladary Terms of Sales
Last Updated: November 11, 2024
These Terms of Sales govern the use of iladary’s services and constitute a legally binding agreement between iladary and our customers in Morocco. By placing an order, you agree to be bound by these terms. Please read them carefully.
1. Scope and Acceptance
- These Terms of Sales apply to all orders placed through iladary’s online platform.
- By accessing or using our platform, you accept and agree to these terms, which are compliant with Moroccan law and regulatory standards.
2. Ordering Process
- Order Placement: Orders are placed online through the iladary platform. You will receive a confirmation email detailing your order and estimated delivery time.
- Order Cancellation: You may cancel your order before it has been confirmed for delivery. Once confirmed, cancellations may not be available, subject to Moroccan consumer rights laws.
- Order Modification: You may request modifications to your order prior to confirmation. Any changes after confirmation are subject to availability and additional charges.
3. Pricing and Payment
- Pricing: All prices are listed in Moroccan Dirhams (MAD) and include applicable taxes. Prices are subject to change based on market conditions and promotional offers.
- Payment Methods: iladary accepts secure online payments through recognized third-party providers. All payment data is handled securely and complies with Moroccan financial regulations.
- Billing Errors: If a billing error occurs, iladary reserves the right to rectify the charge, notifying you of the adjustment in accordance with legal requirements.
4. Delivery and Timelines
- Delivery Locations: Delivery is available within designated zones in Morocco. You will be informed if your location is outside our service area.
- Estimated Delivery Time: iladary aims to deliver within the estimated timeframe but does not guarantee exact timing, particularly during peak hours.
- Delivery Fees: Fees may apply based on distance and service availability. These fees will be displayed prior to checkout.
5. Returns and Refunds
- Return Policy: Perishable items are non-returnable. Non-perishable items may be eligible for return within a specified period under Moroccan consumer law. Contact our support team for assistance.
- Refund Policy: Refunds are processed within 7-10 business days. iladary reserves the right to refuse refunds in cases of non-compliance with our return policies.
6. Liability and Limitation of Responsibility
- iladary is not responsible for delays due to external factors beyond our control, such as weather or regulatory restrictions.
- iladary is not liable for any indirect or incidental damages arising from use of our platform, to the extent permitted by Moroccan law.
7. User Obligations
- Accurate Information: You agree to provide accurate personal and payment information. False information may lead to order cancellation and potential legal action.
- Compliance: Users must adhere to all applicable laws and refrain from unauthorized use of the platform, including fraudulent activities or abusive language with iladary staff.
8. Privacy and Data Use
Your personal information is collected, used, and protected in accordance with iladary’s Privacy Policy and relevant Moroccan data protection regulations.
9. Amendments
iladary reserves the right to modify these Terms of Sales as needed. Customers will be notified of significant updates. Continued use of the platform indicates acceptance of the updated terms.
For questions about these Terms of Sales, please contact our support team at info@iladary.com or call +212 620 000 2009.
